Sep 15, 2021 12:10 PM
Coonoor Bahal
Design Thinking

Coonoor is an innovation strategist with deep experience in using design thinking methods to make sure teams are solving the right problems with their customers’ needs in mind. She guides her clients to question their underlying assumptions, test hypotheses, and use empathic methods to more deeply understand their customers.

Coonoor is expert in getting groups to work Collaboratively and Creatively to achieve Consensus. She is certified in Creative Design & Facilitation by Retreats That Work. She favors experiential activities, often utilizing her Organizational Improv™ methods. She brings both the creative know-how to get groups to think outside the box, and the business strategy chops to get them to make smarter decisions.

Coonoor delivers keynotes on how and why we need to reframe quitting in society. She also speaks on topics related to innovation and creativity in the workplace. She shares her stories and insights through keynotes, panels, podcasts, and expert interviews. Coonoor is a frequent lecturer on “Improvisational Mindsets for Leadership” at George Washington University’s School of Business.

Coonoor is the author of “I Quit! The Life-Affirming Joy of Giving Up”, which seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives. She often contributes to various platforms, such as CMSWire and CrossCut.

Coonoor has been an improv comedy performer for 10 years, making her mark as a performer and instructor at the Washington Improv Theatre in DC, and being accepted to the Upright Citizens Brigade Theatre’s Advanced Improv Program in NYC. She fell in love with watching improv when she interned at Late Night with Conan O’Brien in college, though it took her years to find the courage to try it herself.

Coonoor values positive, productive change in the world that helps those left most vulnerable by the systems we have created. She supports her clients’ DEI efforts with White Privilege/Black Power, an innovative improv experience that helps audiences explore difference. She is on the board of Street Entrepreneurs, a nonprofit that seeks to democratize entrepreneurship. She was awarded the GovLab Public Sector Innovation Fellowship and was selected for a StartingBloc Social Innovation Fellowship.